Answer

On our home page at the top right corner, you will see the option of “Sign In | Register”. Click on it and you will be guided to the “Log In” Page. Once registered, you will receive a confirmation mail from our end.

Answer

If you have forgotten your password, simply click on ‘Forgot password’ and you will be redirected to an email where you can reset your password.

Answer

You can update it at any time via your online account at thennenterprise.com.

Answer

Log on to our website and click on ‘My Account’ to change your personal details or shipping address.

Answer

Online shopping is quite an easy procedure. Start by choosing your items, add them to your shopping bag and proceed to checkout. An email and text message will be sent to your email address and phone number to verify that you have purchased a product from N N Enterprise.

Answer

Shopping on “N N Enterprise” is Fun and Easy. Browse through the website to find what you would like to purchase. Once you have found the product you like, click on the “add to cart” button next to each product.

  • Review your items in the shopping cart you have shortlisted.
  • Click on “Proceed To Payment” to complete your order.
Answer

We recommend that all our customers register with us, to get the best service and offers available. However, you can also checkout as a guest or log in with Gmail Or Your Register mobile number.

Being a registered user, one can avail several benefits that are favorable :

1.  Updates on what is the latest in-store.

2.  Save your address and view order status.

3.  Make and manage your returns and exchange from your account

4.  Save shipping details.

5.  Get special promotional codes/reward points.

Answer

You can only make an order upon checkout to be shipped to one address. However, if you require more than one item to be shipped to more than one address, you will have to make separate transactions per item.

Answer

Yes, we ship our products globally.

What are your Shipping Charges? Our Shipping Charges vary on the basis of

  • Country
  • Weight
  • Volume
Answer

Approximate delivery time is mentioned against each product. Our aim is to get your order delivered to you as fast as possible.

Answer

Once you have placed an order, we will send you a tracking number /AWB through an email. You will be able to view the date your item is in the process of the date of shipment to the date of your item being in the process of delivery.

Answer

Once you have placed an order, you will receive an email confirmation and a text message stating that your order has been placed successfully.

Answer

An estimated delivery time for each product is mentioned on every product page. Please check the delivery time period while you proceed to checkout, as each product varies. We are not responsible for delays caused by destination custom clearances. However, once you have placed your order, we can give you information on the tracking of your items by simply clicking on ‘Track my orders’ on the ‘My Account page’. You will be able to view the date your item is in the process to the date of shipment to the date of your item being in the process of delivery.

Answer

You can cancel your order only within 24 hours of placing the order. We do not provide a refund for any products once sold.

Answer

The size conversion chart that is available on each product page will solve your sizing queries. All product sizes are mentioned as per the international sizing chart used by designers. However, sizes may vary across designers, and we can further help by providing you the exact product dimensions so that you can compare it with your own.

If you have detailed questions about the sizing of a particular product, you can contact us at thennenterprisenn7562@gmail.com

Answer

Measurements can be altered until the item has undergone stitching. Write an email to thennenterprisenn7562@gmail.com  with details of your order and changes as soon as the order is placed.

Answer

We ship to 200 countries in the world and accept only Indian Rupees and US dollar currencies.

(Note – For customers outside India, only US dollar currencies are accepted by default.)

Answer

Master Card, Maestro, Visa Debit or Credit Card. You can also use a Paypal account to complete your transaction…

We support the following payment options at thennenterprise.com for a safe and secure shopping experience.

Answer

N N Enterprise accepts credit card payments through a secure online server, as we realize the importance of the security of your details.

Answer

Please retry making the payment after ensuring that the information entered is accurate, including all account details billing addresses and passwords. If your payment fails, please feel free to contact us at thennenterprisenn7562@gmail.com. We will resolve the issue. If your payment is debited from your account after the payment failure, it will be credited back within 7-10 business days after we receive a confirmation from the bank.

Answer

A simple yet classy Round Neck Design with Short Sleeves will be given according to your measurement.

Answer

The shipping charges we collect are freight charges. The custom duties/taxes is not a part of shipping charges and is usually decided by your local government. We have no control over the same.

Answer

Free shipping is only applicable to customers in India. If you purchase more than 400 rupees products, then free shipping will be provided. For customers outside India, the shipping charges are converted into local currency.

Answer

We use reputed couriers like Delhivery, Ecom Express, UPS based on the destination of delivery.

Answer

Only garments (along with price tags in their original packaging) are eligible for returns or exchange. All garments can be exchanged within 7 days from the date of purchase but not returned. Since we keep limited inventory, we may not have all sizes available at all times. In such cases, we will return the amount paid for the particular item as a store credit in 24 hours. We do not provide refunds for any products once sold. Please note that if we have made a mistake from our end by sending you an incorrect product or garment size, we will return it to you with the correct product/ garment size.

Answer

In case a product ordered is damaged or has a manufacturing defect or a wrong product has been delivered, we would request you to please take a photograph of the damaged product and contact our customer care service team at thennenterprisenn7562@gmail.com within 24 hrs of receiving the order. Please keep all packaging material, original invoice intact. Customized products cannot be returned on the basis of measurement issues. It can only be altered according to your charges. We shall act on it within 48 hrs.

Answer

Visit the ‘My Orders’ page, you will be able to view a list of your past purchase items. Select the item you would like to return and click on the option that will be listed below as ‘Return an Item’. Click to proceed. Please note that items can be returned only within 10 days from date of purchase.

Answer

Once you have returned an item, N N Enterprise will be running through an inspection of the garment. If in the case there has been any kind of damage been caused or if it is soiled, we will not be able to accept the return. However, if the garment is devoid of any damages, we will provide you with the amount paid for the garment in the form of store credit.

Answer

If we have made a mistake from our end by sending you an incorrect item, garment size or damaged item, please send us an email at thennenterprisenn7562@gmail.com. with a photograph of the garment. We will return it to you with the correct item/ garment size.

Answer

We strive to try and display the colors of the garment as accurately as possible on our website. However, we cannot give you a 100% guarantee that the colors of the garment will match the colors viewed on an electronic device. Take note that slight variations may occur in hand embroidered items.

Answer

All product prices for customers in India are inclusive of all taxes and duties. For customers overseas, all product prices (on a Delivery Duty Unpaid basis) displayed are exclusive of all import duties. As a recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in, for which payment of these at the time of delivery is necessary to release your order from customs on arrival.

Answer

All you need is to provide us the item code/codes and the required numbers through an email so that we can check and inform you about the prices and availability.

Answer

Didn’t find an answer to a query that you were looking for? Kindly email at thennenterprisenn7562@gmail.com.and we will get back to you within the next 24 hours. You can also contact us at customer care on +91 72020 86474 from Monday-Saturday (10 am-6 pm IST)